NATIONALITY : TurkishMARITAL STATUS : Married, two children
PLACE & DATE OF BIRTH : Izmir – Turkey / 14.06.1964
LANGUAGES : Turkish ( Native )
: English ( Fluent )
: German ( Low level )
: Italian ( Low level )
: French ( Low level “ educated in secondary school “ )
MILITARY OBLIGATION : Cleared in 1989 as a Military Hotel Front Office Supervisor
OBJECTIVE
To obtain a challenging position at senior management level for a leading firm where extensive experience will be fully utilised and further develop.
PROFILE
MANAGEMENT SKILLS
Proven ability to manage with consistent results. Excellent organizational and analytical skills and the ability to lead projects and get results. Adoption of systematic approach to problem solving and effectively analyzing results and implementing solutions. Dedicated and committed, willing to taken on challenging roles, tough assignments and work to tight deadlines. Expert at forecasting, planning and creating new sales and concept opportunities.
COMMUNICATION SKILLS
Excellent communication skills teamed with the ability to develop rapport with employees and peers. Poised and confident in dealing with individuals of all levels. Dedicated to building a highly motivated team aware of their role in improving productivity and quality.
PERSONAL ATTRIBUTES
Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment. Impressive work ethic, reliable, dependable and conscious of duties and responsibilities. A positive approach to all tasks and pride in achievements has resulted in many successes. The ability to form good relationships with both peers and staff is central to my character.
ACADEMIC CAREER
1984 – 1986 : Dokuz Eylul University, The Faculty of Economics and Administration, The Branch of Tourism and
Hotel Management / Izmir – Turkey
1978 – 1981 : Izmir Ozel Fatih Koleji High School / Izmir – Turkey
COURSES TAKEN
June 2005 : Budget preparation
Narrator: Birol KAYMAS as a trainee
March 2005 : Train The Trainer
Sodexho / Antalya as a trainee
January 2005 : Coaching
Belek / Antalya as a trainee
December 2004 : ISIG ( Health of Employee & Working safely )
Kemer / Antalya as a trainee
May 2002 : Personal images in professional life
Ozlem Cakir / Antalya – Turkey as a trainee
BUSINESS EXPERIENCE
Asteria Bellis Resort Belek – Antalya - Turkey January 2006 – Continue
www.asteriahotels.com
Leading 5 star hotel in Belek-Antalya with 581 rooms for ultra all inclusive
General Manager
· Hard Construction, planning and opening period operation managing
- Reporting to General Coordinator and Owner
- Direct responsibility of with 400 people.
- Modified and improved present operation manual due to request of Asteria Hotels.
- Supervising all applications are appropriate to operation manual.
- Organising and planning daily operations of the hotel.
Sungate Port Royal de luxe hotel, Beldibi – Antalya - Turkey March 2005 – Continue
www.sungatehotels.com
Leading 5 star hotel Administration Department in Beldibi-Antalya with 1173 rooms for new wave inclusive ( high class ultra all inclusive) and 4000 seats meeting operations.
Asst. General Manager incharge of Operation, Food and Beverage and Congress
- Hard Opening period operation managing
- Reporting to General Manager and Owner
- Assisting General Manager and acting as GM in absence of GM.
- Direct responsibility of Food & Beverage department running with 480 people.
- Modified and improved present operation manual due to request of General Manager.
- Supervising all applications are appropriate to operation manual.
- Organising and planning daily operations of the department.
Sodexho Area Chief, Antalya – Turkey May 2004 – March 2005
www.sodexho-tr.com
Sodexho is a one of the outsourcing company in Antalya Area for 5 star hotels and clubs management in Turkey
Area Chief
- Reporting to Antalya Area Manager of Sodexho.
- Full operation responsibility of all area activities ( 9 hotels ).
- Taking responsibility of achievement of the budget with aggressive targets.
- Controlling daily hotel operations cost to prevent deviations.
- Helping all of the food and beverage and housekeeping department heads.
La Mer Hotel, Kemer – Antalya - Turkey July 2004 – Feb 2005
www.hotellamer.com
Hotel Manager – Sodexho
- Reporting to Antalya Area Manager and Turkey General Manager
- Full responsibility of the operation with all departments dept. heads and 150 staff
- Responsibility of achievement budget.
- Creating new service styles ( for guest satisfaction and effective consumption )
Turquoise Hotel, Side – Antalya - Turkey May 2003 – July 2004
www.turquoise.com.tr
Leading 5 star hotel Food and Beverage Department in Side-Antalya with 1200 beds for half board and all inclusive operations
Food and Beverage Manager
- Reporting to General Manager and Owner
- Assisting General Manager and acting as GM in absence of GM.
- Direct responsibility of Food & Beverage department running with 110 people.
- Modified and improved present operation manual due to request of General Manager.
- Supervising all applications are appropriate to operation manual.
- Organising and planning daily operations of the department.
- Preparing budget and ISO ( BVQI ) reports.
- Interviewing and hiring new employee candidates applied for F&B Dept.
- Implementing procedures of both operation and emergency cases.
- Proven ability to motivate team and maintain high morale.
- Guest complaints dramatically reduced; guest satisfaction index rose 40 %
- Extra revenue rose 20%
Resort Dedeman Antalya, Antalya – Turkey May 2003 – July 2004
www.dedemanhotels.com
Leading 5 star city hotel Food and Beverage Department in Antalya City with 964 beds for half board, banqueting and fine dining operations
Food and Beverage Manager
- Reporting to General Manager and managing director
- Direct responsibility of Food & Beverage department running with 120 people.
- Modified and improved present operation manual due to request of General Manager.
- Supervising all applications are appropriate to operation manual.
- Organising and planning daily operations of the department.
- Interviewing and hiring new employee candidates applied for F&B Dept.
- Implementing procedures of both operation and emergency cases.
- Proven ability to motivate team and maintain high morale.
. Merit Crystal Cove Hotel – Kyrinea . Cyprus - as a Asst. General Manager 2002 - 2003 www.merithotels.com
. .Adora Golf Resort Hotel – Belek . Antalya - as a Food and Beverage Manager 2000 - 2002 www.adora.com.tr
First Hotel
Pullman ETAP İzmir, İzmir – Turkey 1984 – 1987
Management Trainee in 5 star city hotel all Departments in İzmir with 256 beds BB and HB city hotel have a patisserie, a la carte restaurant and musical bar.
Food and Beverage Trainee “ The last point of management training “
- Purchasing, Storing, Costing and reporting to GM
- Standard inspections.
- Analysing for The other hotels in city.
- Kitchen on the job training ( Sossier, Patisserie, Garde mange, stewarding )
- Trainee Barboy, commis,
- Interviewing and hiring new employee candidates applied for F&B Dept.
- Implementing procedures of both operation and emergency cases.
- Proven ability to motivate team and maintain high morale.
ADDITIONAL INFORMATION
- Above mentioned business experiences are the most recent ones. From 1992 till 2005 I worked for different hotels and resorts at both entry and management levels. All reference letters obtained during my entire business life are available upon request.
REFERENCES
Open on request.
